Shipping

SHIPPING FAQ!

 

DO YOU SHIP TO MY COUNTRY?

Please add items to your cart/basket and navigate to the checkout. If your country is available you will be able to select from available countries ad also calculate your shipping total. If your country is not on the list then we are currently unavailable to ship to you. We do our best for ship to your country in the next future!

 

WHICH COURIER DO YOU USE?

We ship with BRT / DBD because the service and technology is second to none. Tracking info will be emailed to the email address that you supply us on your order once your package leaves our warehouse. Signature is required.

  

WILL I HAVE TO SIGN FOR MY PACKAGE?

Yes someone will have to be at your address to sign for your package. BRT will attempt delivery 3 times and leave you a calling card if you are not at your address when they attempt delivery. If in the event that your package comes back to us due to no-one present at your address we will bill you the return to sender charge that we will have incurred on your behalf.

 

HOW MUCH WILL IT COST?

We offer different services and tariffs as detailed below.

ITALY

BRT or TNTexpress courier 2/3 days

8.00 euro flat rate per order. This service is FREE on orders over 170 euro


EUROPE

TNT express courier 2/3 days
23.00 euro flat rate per order. This service is FREE on orders over 170 euro

EUROPE NON EU

TNT express courier 2/3 days
28.00 euro flat rate per order. This service is FREE on orders over 170 euro

 

WILL I HAVE TO PAY ADDITIONAL IMPORT DUTY, TAX OR CHARGES?

Please make sure that you are aware of your country's import tax and or duty charges before you order from us.
Big Air Shop is not liable for any additional import tax and or duty charges issued by your country's national import office to you. Such charges are issued by the country's national import office to the recipient and are not controlled by bigairshop.com in any way. Import duty and taxes vary from country to country and they also depend on the value of your order.  

 

POSSIBLE DISPATCH DELAYS

If your order is out of stock we will contact you by  email to notify you. 

 

If you have any further queries please email orders [at] bigairshop.com.

Our office hours are Mon-Fri 09:00-13:00 / 16:00-20:00 GMT+1