BACKWOODS BALACLAVA BLACKOUT

DO YOU SHIP TO MY COUNTRY?

Add items to your cart, proceed to the cart page, and go to checkout.
If your country is available, you will be able to select it from the list and see the total shipping cost.

If your country does not appear in the list, shipping is currently not available to that destination.
We are constantly working to expand our shipping coverage and hope to ship to your country in the near future.

WHICH CARRIERS DO YOU USE?

We work with reliable international couriers to ensure fast and secure deliveries:

• Italy: DHL, GLS, BRT

• Europe: DHL, DPD

• Worldwide: DHL

Tracking information will be sent by email to the address provided at checkout once the package leaves our warehouse.
A signature is required upon delivery.

DO I NEED TO SIGN FOR MY PACKAGE?

Yes, someone must be present at the delivery address to sign for the package.
If delivery is unsuccessful, the courier will attempt delivery again or leave instructions.

If the package is returned to us due to failed delivery or refusal without prior notice, return shipping costs may be deducted from the refund.

SHIPPING COSTS

We offer several shipping options and services. Shipping rates are calculated at checkout based on destination and selected service.

ITALY

• Express Shipping within 24h (48h for major islands):
  Rates calculated at checkout

EUROPE

• Express Shipping with DPD (2–5 business days)
  Rates calculated at checkout

NON-EU / INTERNATIONAL

• Express Shipping with DHL (3–5 business days)
  Rates calculated at checkout

CUSTOMS DUTIES & IMPORT TAXES

Please make sure you are aware of any import duties, customs fees, or local taxes that may apply in your country before placing an order.

Big Air Shop is not responsible for any customs duties, import taxes, or clearance fees imposed by the destination country.
These charges are not included in the shipping cost and are always the responsibility of the recipient.

Customs fees vary by country and may depend on the value of the order.

If the recipient decides not to pay the required customs charges, the shipment may be refused.
Once the package is returned to our warehouse, a refund will be issued according to our return policy.

POSSIBLE SHIPPING DELAYS

If an item in your order is out of stock, we will contact you by email to inform you.

For any additional questions, please contact us at orders@bigairshop.com.
Our office hours are Monday to Friday, 9:00 AM – 1:00 PM (CET).